Consumer right of withdrawal and model withdrawal form
The right of withdrawal applies exclusively to consumers (§ 13 BGB). Anyone concluding the contract as an entrepreneur (§ 14 BGB) – i.e. acting in the exercise of a commercial or independent professional activity – has no right of withdrawal.
This English text is a non-binding translation provided for your convenience. The legally binding version is the German “Widerrufsbelehrung”.
Consumers have a statutory right of withdrawal under sections 312g, 355 of the German Civil Code (BGB) for contracts concluded by means of distance communication (e.g. by telephone, by email or via our online form) or away from our business premises. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. We inform you about this right below.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us
by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the model withdrawal form set out below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
If you requested that the services should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, compared with the full scope of the services provided for in the contract.
As this regularly conflicts with the interests of our clients – in particular because deadlines must be reviewed and observed – we often cannot wait for the withdrawal period to expire before we take action. If you wish us to begin our legal work before the withdrawal period expires, please declare this to us expressly (see the inquiry form). In that case, in the event of withdrawal you must pay the proportionate compensation for the services already rendered as stated above.
In the case of a contract for the provision of services, your right of withdrawal expires prematurely if we have fully provided the service and only began performing it after you had given your express consent and at the same time confirmed your acknowledgement that you would lose your right of withdrawal upon our full performance of the contract.
(If you wish to withdraw from the contract, please complete this form and return it – or use the “Withdraw from contract” button below.)
(*) Delete as appropriate.
Alternatively, you may declare your withdrawal informally by letter, fax or email at any time.